iTunes does not see the iPad. What to do?

In the world of technology, there is a myth thatdevices created by the forces of Californian engineers from Apple, work perfectly and never fail. Learned by time and experience, users know that this is far from the case, and even unique in its kind iPhone and iPad sometimes fail. In this article we will talk about the difficulties in the work of the program iTunes and the problems of synchronization between mobile and desktop computers. Why can not iTunes see the iPad and iPhone? Can this be fixed? What measures need to be taken? We answer these questions in the most detail.

Problems with un-upgraded software

All Apple gadgets and services are strictlyare tied to the software and always adapt as much as possible to the latest versions of "software". So if you are experiencing a problem when iTunes does not see the iPad or iPhone, the first thing to do is update the software for your gadgets (iOS and macOS) and iTunes to the latest version. The latest versions of the software can be found on the company's official website.

Problem with cables and ports

Also iTunes does not see the iPad mini and othersApple devices if the USB cable connecting the computer and the mobile device has been damaged. About this smartphone or tablet can continue to be charged, but the damage will not start synchronization, and iTunes will respond with an error. Exactly the same is waiting for you if the USB port does not work.

Certificate delivery system

Another problem that leads to the fact thatprogram iTunes does not see the iPad or iPhone, - the lack of a security certificate. When you first connect your smartphone or tablet to your computer, iTunes will request access to it using a special code or simply through a dialog box with a suggestion to give access to the gadget. If you for some reason refused, then the next time you connect the device, this dialog box will not appear, and the synchronization process simply will not start. To fix the problem, you will need to reset the security certificate.

Deleting a certificate on a Mac

To run this procedure on computers running macOS, you must:

• open the file manager (Finder);
• go to the submenu "Go to - Go to the folder" (the same procedure can be performed by pressing Command + Shift + G at the same time);
• In the line that appears, type / var / db / lockdown;
• Delete all files (certificates) that are stored in this directory, empty the trash and restart the system.

Deleting a certificate on Windows

The same procedure can be done in Windows. To do this you need:

• open the "Control Panel";
• find in it a sub-item "Folder Options";
• then find the box "Show hidden files and folders" and put a tick in it;
• after that go to the folder "Drive C - ProgramData - Apple - Lockdown", delete all the contents, clean the recycle bin and reboot the computer.

Reinstalling iTunes on a Mac

Often, users are faced with the fact thatiTunes simply does not function correctly. There are many reasons for this, but on Apple computers, the only way to fix everything is to reinstall the utility from scratch. Before you can reload and install iTunes on your computer, you must completely remove it with the drivers and auxiliary files.

In order to perform a full reinstallation of iTunes on a computer running macOS, you must:

• Disconnect all devices from the computer and close iTunes (in full, right-click on the shortcut of the program and click "Close");
• open the file manager (Finder);
• Go to the program directory and remove the iTunes folder from there;
• open the submenu "Go to - Go to the folder";
• go to the "Extension Library";
• delete the file AppleMobileDeviceSupport.pkg;
• after that it is necessary to reboot the computer, then running it again, clear the trash and reload again;
• then go to the AppStore or to the official Apple website, find the latest version of the iTunes client and install it on the computer.

Reinstalling the Driver for Mobile Devices on Windows

If iTunes does not see the iPad or iPhone on Windows, it may be because the driver is not working properly, which is responsible for connecting the apple devices to the USB port.

To restore the driver, you need to do the following:

• Disconnect your smartphone or tablet from your computer;
• connect it again and close the iTunes program, which will start automatically;
• then you need to lock the Windows + R keys to open the command line;
• then in the command line, type% ProgrammFiles% / CommonFiles / Apple / Mobile Device Support / Drivers;
• then install the usbaap164 libraries.inf and usbbapl.inf (there may be other files with a similar name in the selected folder, so before you start the installation, you need to make sure that these are files with the "inf" permission, and to make them easier to find, change the appearance of the external design a folder using options in the submenu "View");
• disconnect the gadget from the computer and restart it.

If this procedure did not help to improve the situation, then you need:

• go to "Control Panel - Device Manager";
• find the sub-item "USB-device";
• Expand the item and find there driver from Apple;
• if there is no driver or you see some kind ofa device you do not know is not marked in any way, then you need to connect the device with a new USB cable or try it on another computer (the reason may be in a non-working USB port on the computer);
• if there is a driver, but next to it is displayedicon with an exclamation mark, then you need to try restarting the computer or get rid of the software that restricts iTunes. These can be antiviruses and other tools to protect the operating system from unauthorized access.

If these methods did not help you in working withiTunes, the only option is to change the main computer or contact Apple support, where you will be offered more advanced and sophisticated diagnostic methods.